ATS Business and Accounting Services

Our Philosophy
Our philosophy is essentially that clients are the most important part of our business and that is at the heart of everything we do.

We aim to give our clients a professional and cost effective service, the best in U.K.

Why do we put clients first?
Simply because it makes sound commercial sense - and like you - we are in business to be successful.

Guarantees
Every single new client will receive the following guarantees of service from us to help them have the confidence to choose us. Existing clients already have the experience of dealing with us to have that confidence.

30 Day Service Promise for Annual Accounts
Whenever you provide us with your books & records (at our premises or yours), we guarantee that you will have your final accounts sent to you for signature within 30 working days of us receiving them. This is simply on the basis you provide us with all your records and answer any queries we have when we ask them. The clock stops if the ball is in your court waiting for information! We always do things quickly, so whatever you want done, however large or small, tell us the time scale and we will give you a guaranteed date of completion. And if we fail in this promise – we will not charge you a penny for the work concerned.

Fixed Fees
Assuming you opt to be charged on a fixed fee basis for whatever work you require we will give you a fixed quote up front. That is then the bill you get. There will be no surprises from us as we want your work every year. If you require us to undertake additional work beyond the scope of what we agreed, we will always give you a fixed price for this up front. If we don’t tell you up front what the cost is, you don’t need to pay a penny for the work. The fee we quote for the normal annual accountancy services also includes all routine minor work that crops up during the year. If you prefer to pay on a time spent basis we also offer this facility.

Unlimited Phone Support
For all clients working on a fixed fee basis, there are no clocks ticking in this practice for you to worry about the bill you every time you call. You can call us as much as you want without charge, whenever you want and we will not charge you a penny for our time on the phone. We want to talk to our clients and don’t want them to worry about the cost of calling us.

Return of Telephone Calls
All telephone calls are taken wherever possible without interrogation. However, if we are not available for any reason we will let you know when we expect to get back to you by.

Pay Us What You Think We\\\\\\\'re Worth!
When we agree a fixed fee with you up front, you will still remain the sole judge of our performance. If there is something we\\\\\\\'ve done or failed to do that you\\\\\\\'re not completely happy with simply let us know and we\\\\\\\'ll correct it immediately. We simply ask you to please speak up if something is not to your liking. Usually we\\\\\\\'ll be able to correct it immediately, or explain why we might be undertaking a process or task a certain way. Ultimately, if you\\\\\\\'re not happy that we have provided you with what we said we would, then we ask you to settle what you feel the work has been worth - not a penny more.

Changing Over from Your Current Accountant
We will do all the work to help make the changeover as painless as possible all that you will need to do is provide signatures.

Plain English
We promise to speak in your language that you understand.

Avoid Penalties
We will ‘nag’ you to ensure that you get your accounts and tax returns completed and filed on time to avoid filing penalties and interest.

Give you Business
Whenever we meet someone who we think could benefit from what you do, we will if you want us to, provide them with your details. Of course if you could do the same for us, that would be great.

Insurance of Books and Records
We will insure your books and records whilst with us.

ATS Business and Accounting Services
ATS house
197 Lancaster Road
Northolt, Middlesex
UB5 4TF

Tel: 020 8248 1274
Fax: 020 8248 1274
E-mail: atsaccountants@yahoo.co.uk